Terms of Use and Ticket Terms
Last Updated: February 14, 2026
These Terms of Use and Ticket Terms (“Terms”) govern your access to and use of skydogshoals.com (the “Site”) and any purchases made through the Site, including tickets, passes, parking, add-ons, upgrades, VIP experiences, travel packages, camping options, and merchandise (collectively, “Offerings”). The Site and Event are owned and presented by Muscle Shoals Music Group LLC (“Skydog Shoals,” “we,” “us,” or “our”).
Event Dates: August 27–30, 2026 (the “Event”).
By accessing the Site, purchasing any Offering, or attending the Event, you agree to these Terms. If you do not agree, do not use the Site.
1. Definitions
- “Event” means the Skydog Shoals festival weekend presented by Muscle Shoals Music Group LLC occurring August 27–30, 2026, including all ancillary programming.
- “Site” means skydogshoals.com and related pages, features, and services.
- “Ticket” means any admission credential (digital or physical), wristband, pass, credential, QR code, or other access mechanism.
- “Offerings” means Tickets and any other products or services sold or made available through the Site, including add-ons, upgrades, parking, VIP, travel packages, and camping options.
- “Host Venue” means the Renaissance Shoals Hotel & Spa and Conference Center and any adjacent or related Event areas designated by us.
- “Venue” means the Host Venue and any other location where any portion of the Event occurs, including parking areas, entry queues, pedestrian areas, shuttle zones, off-site ancillary events, and any other designated spaces.
- “Suppliers” means third parties providing lodging, transportation, camping, food & beverage, activities, or other services in connection with the Event (including the Host Venue operator and other hotel partners).
- “Policies” means these Terms, the Privacy Policy, and all posted rules, FAQs, schedules, entry requirements, prohibited items lists, safety rules, and venue-specific policies.
- “Released Parties” is defined in Section 10.
2. Eligibility; Account Responsibility
You must be at least 18 years old to purchase Tickets. If you are under 18, a parent/legal guardian must purchase your Ticket and must accompany you unless Event rules expressly state otherwise.
If you create an account, you are responsible for all activity under it and for maintaining the confidentiality of your login credentials. You agree that all information you provide is accurate, current, and complete.
4. Ticket Sales; Fraud Prevention; No Unlawful Resale
4.1 All sales are final except as expressly provided in Section 7 (Refunds; Credits; Event Changes) or as required by law.
4.2 Tickets may not be used for unlawful resale, speculative listing, unauthorized contests/sweepstakes, or other commercial purposes without our prior written consent.
4.3 We may refuse, cancel, limit, or place restrictions on any order if we suspect fraud, chargeback risk, bot purchasing, scalping, duplicate purchases, or violations of these Terms. We may require identity verification, billing verification, or other confirmation as a condition of fulfillment or entry.
5. Pricing, Fees, Taxes, Payment Processing
Prices and availability may change at any time. You are responsible for all applicable taxes and fees disclosed at checkout.
Payments are processed by third-party payment processors and/or ticketing platforms (each a “Processor”) (for example, Stripe, Inc. and/or a ticketing provider). Your payment is subject to the Processor’s terms and privacy practices. We do not store complete payment card numbers.
6. Ticket Delivery; Credentialing; Wristbands
Tickets may be delivered digitally (QR code), by email, or via a third-party ticketing platform. Wristbands or credentials (if used) are non-transferable unless we expressly permit transfers.
You are responsible for safeguarding your Ticket. Lost or stolen Tickets may not be replaced. We may require the original purchaser to present government-issued photo ID and/or the payment method used for purchase (or other verification) at will-call or entry.
7. Refunds; Credits; Event Changes; Force Majeure
Important: Live events are dynamic and subject to change.
7.1 No refunds for nonattendance. Tickets are not refundable due to travel disruptions, weather discomfort, personal schedule conflicts, illness (except as required by law), dissatisfaction with programming, or failure to follow Event rules.
7.2 Lineup/schedule changes are not grounds for a refund. Artists, speakers, schedules, set times, production elements, and Event programming may change without notice.
7.3 Postponement/rescheduling. If the Event is postponed or rescheduled, Tickets will be honored for the new date(s). If we elect to offer refunds, refunds will be offered only to the original purchaser, only through the original purchase method, and only during the stated claim window.
7.4 Relocation. We may relocate the Event or any portion of it within the region for operational, safety, or Force Majeure reasons. Relocation is not automatically grounds for a refund.
7.5 Partial cancellation/interruption. If the Event (or any portion) is delayed, interrupted, shortened, relocated, or partially canceled due to circumstances beyond our reasonable control, we may, in our discretion, provide no refund, a partial refund, or a credit depending on circumstances.
7.6 Force Majeure. We are not liable for delay, interruption, relocation, or cancellation caused by events beyond our reasonable control, including severe weather; flood; lightning; tornado; hurricane; fire; earthquake; acts of God; pandemics/epidemics; public health orders; war; terrorism; civil unrest; labor disputes; transportation shutdowns; utility failure; venue damage; artist illness; government action; or other emergencies (“Force Majeure”).
7.7 Chargebacks. You agree not to initiate a chargeback except for unauthorized card use. If you initiate a chargeback in violation of these Terms, we may cancel Tickets, revoke credentials, deny entry, and pursue collection of amounts owed (including fees and costs).
8. Entry Rules; Conduct; Safety; Removal
Entry is subject to Venue policies and security screening. Prohibited items may include weapons, illegal substances, drones, professional recording gear, glass containers, fireworks, laser pointers, outside alcohol in restricted areas, or other items listed on the Site.
You must comply with all posted rules and instructions from Event staff. We may refuse entry or remove any person without refund for:
- unsafe, disorderly, harassing, threatening, discriminatory, or illegal behavior;
- intoxication or impairment that creates risk;
- possession of prohibited items;
- tampering with Tickets, wristbands, or scanning systems;
- violation of these Terms or Event rules.
You are responsible for your belongings. We are not responsible for lost, stolen, or damaged property.
9. Health, Safety, and Assumption of Risk
Attending a festival involves inherent risks, including crowd movement, loud noise, weather exposure, uneven terrain, interaction with other attendees, and potential exposure to communicable illnesses.
By attending, you voluntarily assume all risks of injury, illness (including communicable disease), death, and property loss, whether occurring before, during, or after the Event, even if caused in part by the negligence of Released Parties, to the fullest extent permitted by law.
10. Release of Liability; Waiver; Indemnity
10.1 Released Parties. “Released Parties” means Muscle Shoals Music Group LLC, and its owners, members, managers, officers, directors, employees, contractors, volunteers, sponsors, licensors, artists, Venue owners/operators, the Host Venue operator, Suppliers, affiliates, agents, and insurers.
10.2 Release. To the fullest extent permitted by law, you release and hold harmless Released Parties from any and all claims, demands, causes of action, damages, losses, liabilities, costs, or expenses arising out of or related to:
- your access to or use of the Site;
- your purchase or use of Tickets or Offerings;
- your attendance at or presence near the Event or Venue;
- any interaction with other attendees, vendors, staff, or third parties;
- theft, loss, or damage to property;
- injury, illness, or death.
10.3 Indemnity. You agree to defend, indemnify, and hold harmless Released Parties from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys’ fees) arising from your breach of these Terms, your conduct, or your violation of law or third-party rights.
11. Photography, Audio/Video Recording, and Publicity Release
The Event may be photographed, filmed, and recorded. By entering the Venue or participating in the Event, you grant Released Parties an irrevocable, worldwide, royalty-free license to capture, use, reproduce, distribute, publicly perform, display, and create derivative works from your name, likeness, image, voice, and statements in any media now known or later developed, for any lawful purpose including marketing, promotion, archival, and documentary uses, without compensation.
If you do not wish to be recorded, do not enter areas where recording occurs; however, we cannot guarantee exclusion from incidental capture.
12. Minors
A parent/legal guardian is responsible for any minor attending. By bringing a minor, you consent to the releases in Sections 9–11 on the minor’s behalf to the maximum extent permitted by law.
13. Accessibility
We aim to provide an accessible Event experience. Please contact us at accessibility@skydogshoals.com in advance for accommodation requests. We cannot guarantee every request but will make good-faith efforts consistent with applicable law.
14. Intellectual Property
All content on the Site (text, graphics, logos, audio/video, code, designs) is owned by or licensed to us and protected by intellectual property laws. You may not copy, reproduce, distribute, modify, create derivative works, publicly display, or exploit any Site content without our prior written permission, except for normal browsing and personal use.
15. User Content; DMCA
If you submit content (comments, uploads, testimonials), you grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute it in connection with the Site and Event. You represent you have rights to submit it and it does not infringe others.
Copyright/DMCA Notice: Send claims to dmca@skydogshoals.com with: your contact info; the copyrighted work; the allegedly infringing URL; a good-faith statement; an accuracy statement under penalty of perjury; and your electronic or physical signature.
16. Prohibited Uses
You agree not to:
- use bots/scrapers to access the Site or purchase Tickets;
- attempt unauthorized access, interfere with security, or probe vulnerabilities;
- transmit malware, spam, or unlawful content;
- impersonate others or misrepresent affiliation;
- violate laws or third-party rights.
17. Third-Party Links and Services
The Site may link to or integrate third-party tools (ticketing, maps, payment, analytics, and travel/camping providers). We do not control and are not responsible for third-party content, terms, policies, or practices.
18. Disclaimers
The Site and Offerings are provided “AS IS” and “AS AVAILABLE.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant the Site will be uninterrupted, secure, or error-free.
19. Limitation of Liability
To the fullest extent permitted by law, Released Parties will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profits, revenues, goodwill, data, or business interruption.
In any event, the maximum aggregate liability of Released Parties for any claim will not exceed the total amount you paid to us for the Offering giving rise to the claim (or $100, whichever is greater).
Some states do not allow certain limitations; in those states, liability is limited to the maximum extent permitted.
20. Dispute Resolution; Arbitration; Class Action Waiver
PLEASE READ — this affects your legal rights.
20.1 Informal Resolution First. Before filing a claim, you agree to contact us at legal@skydogshoals.com with a description of the issue. We’ll try to resolve it informally within 30 days.
20.2 Binding Arbitration. Except for small claims court matters and injunctive relief for IP misuse, any dispute arising out of these Terms, the Site, your purchase, or the Event will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will be conducted in Lauderdale County, Alabama, unless the parties agree to remote proceedings.
20.3 Class Action Waiver. You agree disputes will be brought only in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
20.4 Opt-Out Right. You may opt out of arbitration within 30 days of first accepting these Terms by emailing legal@skydogshoals.com with subject “Arbitration Opt-Out” and your name and order number.
21. Governing Law; Venue
These Terms are governed by the laws of the State of Alabama, without regard to conflict of laws principles. If arbitration is found unenforceable, exclusive venue will be state or federal courts located in Lauderdale County, Alabama, and you consent to jurisdiction there.
22. Severability; Assignment; Entire Agreement
If any provision is unenforceable, the rest remain in effect. You may not assign these Terms without our consent; we may assign freely. These Terms and the Policies are the entire agreement regarding the Site and Offerings.
23. Contact
Muscle Shoals Music Group LLC
Attn: Legal
[MAILING ADDRESS], Florence, AL [ZIP]
Email: legal@skydogshoals.com
Phone: (256) 555-0199
24. Alcohol Service (Host Hotel + Other Licensed Partners)
24.1 Third-Party Alcohol Service. Alcoholic beverages at or in connection with the Event may be sold and served only by the licensed food & beverage operators at the Renaissance Shoals Hotel & Spa and Conference Center and/or other licensed venue/hotel partners (each a “Licensed Alcohol Operator”). Muscle Shoals Music Group LLC does not sell or serve alcohol. Alcohol service is subject to applicable laws and the Licensed Alcohol Operator’s policies.
24.2 ID Checks; Refusal of Service. Valid government-issued photo identification is required. A Licensed Alcohol Operator and/or Event security may refuse service, limit quantities, and remove or deny entry to any person who is intoxicated, impaired, disorderly, or poses a safety risk.
24.3 Responsibility; Transportation. You are solely responsible for alcohol consumption and conduct. Do not drink and drive. Use rideshare, a designated driver, or hotel transportation where available.
24.4 No Outside Alcohol; Compliance. Outside alcohol may be prohibited in Event areas at the discretion of the Venue and/or Licensed Alcohol Operator. Violations may result in removal without refund.
25. Camping (Off-Site) and Outdoor Overnight Policies
25.1 Off-Site Camping. If the Event offers or references camping, RV parking, or outdoor overnight accommodations (“Camping”), you acknowledge that Camping may occur off-site at locations operated by third parties (“Camping Operators”). Camping Operators are independent third parties and not agents of Muscle Shoals Music Group LLC.
25.2 At Your Own Risk. Camping involves additional inherent risks (terrain, weather exposure, fire hazards, wildlife/insects, vehicle movement, limited lighting, and varying site conditions). You voluntarily assume all such risks.
25.3 Camping Operator Rules Govern. Camping is subject to the Camping Operator’s rules, including quiet hours, speed limits, fire restrictions, generator rules, prohibited items, occupancy limits, and check-in/check-out requirements. Where Camping Operator rules conflict with these Terms, the Camping Operator rules govern for the camping site.
25.4 No Security Guarantee; Property. We do not guarantee security for off-site camping areas and are not responsible for theft, loss, or damage to property at Camping locations.
25.5 Camping Fees; No Refunds. Camping fees (if any), whether purchased through us or through a Camping Operator, are generally final except as required by law or expressly stated at checkout or by the Camping Operator.
26. Travel, Hotel Partners, and Package Terms (Host Hotel + Other Partners)
26.1 Partner Hotels and Suppliers. The Event is hosted at or in connection with the Renaissance Shoals Hotel & Spa and Conference Center (the “Host Hotel”) and may include lodging inventory and/or experiences at additional participating hotels and travel suppliers (collectively, “Suppliers”). Suppliers are independent contractors and not agents of Muscle Shoals Music Group LLC.
26.2 Supplier Terms Apply. Hotel stays, room blocks, shuttles, excursions, VIP experiences, and any bundled offerings (collectively, “Travel Packages”) may be subject to Supplier terms, including cancellation, changes, conduct rules, incidentals, deposits, check-in age requirements, and liability limitations. Where Supplier terms conflict with these Terms, Supplier terms govern for the Supplier-provided portion.
26.3 Hotel Incidentals; Damage; Conduct. You are responsible for all hotel incidental charges, deposits, resort fees (if any), and any damages or penalties assessed by a hotel or Supplier. Hotels may require a valid credit card at check-in and may refuse check-in for failure to meet age/ID requirements or policy compliance.
26.4 Cancellations and Changes. Travel Packages may be nonrefundable or subject to strict cancellation windows. Refund eligibility (if any) will be disclosed at checkout and/or in your confirmation. If the Event is rescheduled, modified, relocated, or partially canceled, Suppliers may not refund their portion; you agree you may be offered credits, substitutions, or rebooking options instead of cash refunds.
26.5 Room Assignments and Substitutions. If a Travel Package includes lodging, room types, specific properties, and exact amenities are subject to availability. We and/or Suppliers may provide reasonable substitutions of comparable value if needed.
26.6 Travel Risk; Insurance. You are responsible for transportation, timing, and travel arrangements. We strongly recommend travel insurance. We are not responsible for travel delays, missed connections, or additional costs.
27. Ticket Transfer and Verified Resale
27.1 Unauthorized Resale Prohibited. Tickets may not be resold for profit, transferred in violation of posted rules, or advertised on unauthorized platforms unless we expressly permit it.
27.2 Verified Resale Channel. If we provide a verified resale/transfer option, it will be available only through the platform we designate (the “Verified Resale Platform”). Tickets sold or transferred outside the Verified Resale Platform may be voided without refund and may result in denial of entry.
27.3 No Responsibility for Unauthorized Sellers. We are not responsible for tickets purchased from unauthorized sellers, resale marketplaces, social media, or peer-to-peer transfers. We do not guarantee authenticity outside the Verified Resale Platform.
27.4 Fees; Pricing; Identity Verification. Verified resale may include fees and price limits and may require identity verification for transfer or payout. Settlement timing is determined by the Verified Resale Platform.
28. Checkout Acceptance (“Clickwrap”) and Key Disclosures
28.1 Affirmative Acceptance Required. By checking the acceptance box at checkout (or otherwise purchasing), you agree to be bound by these Terms and the Privacy Policy.
28.2 Key Disclosures Incorporated. You acknowledge and agree that:
- All sales are final (except as required by law or expressly stated in these Terms);
- Lineup and schedule changes are not grounds for refund;
- You agree to the Dispute Resolution / Arbitration and Class Action Waiver provisions in Section 20; and
- These Terms and the Privacy Policy are available via links at checkout and on the Site.